Troubleshooting
Overview
This section provides guidance on how to troubleshoot issues that may arise when using OrgChart, as well as an overview of basic system requirements.
System Requirements
It is important your computer meets basic system requirements in order for OrgChart to run properly.
- We recommend a minimum of 4 GB of computer memory.
- Make sure your browser is up to date to ensure compatibility.
- Google chrome is recommended (see list of compatible browsers below)
OrgChart Now runs on the following browsers (on Mac or Windows):
- Microsoft Edge
- Google Chrome
- FireFox
- Apple Safari
- Internet Explorer 11
Troubleshooting
- Make sure your system meets basic requirements. (See System Requirements Section)
- OrgChart is slow with large pages - Turn off hardware acceleration in Google Chrome
- User interface is fuzzy - Set browser zoom level to 100%
- Dotted lines not printing - Use Adobe Reader instead of the built in PDF reader
- General PDF Issues - Set Adobe Reader as default for Chrome
- OrgChart crashes unexpectedly - Send Error Report to OrgChart Support